Returns and refunds

Returns and Refunds Policy

You have the right to cancel an order within 14 days without providing a reason.

The cancellation period for an order is 14 days from the date of receipt of the product or from the time when a designated third party, who is not a courier, takes possession of the supplied product.

To exercise this right of cancellation, you must inform us of your decision with a clear statement.

You can inform us by calling the support number at +39 333 506 6352‬ by completing the following RETURNS FORM.

We will issue the refund within 14 days from the date of receipt of the returned products. We will use the same payment method used for the order and no fees will be charged for the refund.

Conditions for return

To ensure that the products are eligible for return, make sure that:

The products were purchased no more than 14 days ago
The products are in the original packaging
The products are returned in their original condition without cosmetic and/or functional damage

Important: cases in which returns DO NOT apply:

Products supplied according to indicated specifications or customization.
Products supplied that by their nature are not returnable, such as products that spoil quickly or are expired.
Products supplied that are not returnable for hygiene and health reasons, opened after delivery.
Products supplied that, after delivery, by their nature, are inseparable from others.
The return for change of mind does not apply if the product has defects or is damaged. In this case, the situation is handled as a non-conforming product through support for replacement and/or refund.
The return for change of mind does not apply in the case where an item other than the one ordered is delivered. In this circumstance as well, it is not a change of mind, but an error in supply, and the request will be handled through a dedicated support procedure.

We reserve the right to refuse returns of products that do not meet the return conditions at our sole discretion.

Returned products
You are responsible for the cost and risks of returning the products. The return shipping cost will only be refunded in the case where the product is found to be damaged originally and above all after prior verification of the defect.

Where to send the products

You must send us the products to the following address:

Noeila Srls
Via dell'Epomeo 321,
80126,
Naples

We cannot be held responsible for returned products lost or damaged during shipping. Therefore, we suggest using a tracked and insured shipping service. We are unable to issue a refund without having received the products or without proof of shipping of the products.

Gifts

If the products were marked as a gift when purchased and were shipped directly to You, you will receive a gift card for the value of the return. Once the returned product is received, a gift certificate will be sent by email.

If the products were not marked as a gift at the time of purchase or the buyer of the gift received such products directly, we will send a refund directly to the buyer.