Shipping and Collection

Shipping Timelines

All products are shipped within 24/48 hours of receiving the order when they are in stock. Alternatively, this timeframe will respect the pre-order and/or waiting period indicated on the product page.

Products are delivered within 24/48 hours of being handed over to the courier, except in the case of remote areas and/or force majeure events such as natural disasters, strikes, and other issues related to the carrier or external logistics.

Couriers and Tracking

The couriers used for domestic shipping are:

• GLS
• BRT
• SDA

Once the shipment has been handed over to the courier, the tracking code will be available within 24 hours to check the progress and delivery status of the package step by step.

Shipping Costs

Shipping costs vary depending on the cart, the products purchased, and the promotions available on the site; therefore, in some circumstances, shipping may be free and non-refundable in the event of a return.

Shipping Address

The shipping address used will always refer to the details provided at the time of purchase; any changes must be communicated promptly by email to info@noeila.shop. We are not responsible if such communication arrives after the shipment has already been dispatched. In this case, the customer will have to bear the cost of triangulation to arrange a new shipment.

In-Person Pickup

It is possible to pick up purchased products in person when this option is available during the purchasing process. The pickup address is indicated in the order notes.

To proceed with the purchase, it is necessary to present the receipt provided at the time of payment, and the account holder must match the person who will pick up the order.