Shipping policy

Shipping Times

All in-stock products are shipped within 24–48 hours of receiving your order. Otherwise, shipping will follow the pre-order and/or waiting period shown on the product page.

Products are delivered within 24–48 hours of being handed over to the carrier, except for remote areas and/or events of force majeure such as natural events, strikes and other issues relating to the carrier or external logistics.

Carriers and Tracking

For domestic shipments we use the following carriers:

• GLS
• BRT
• SDA

Once your parcel has been handed over to the carrier, a tracking code will be available within 24 hours so you can follow its progress and delivery status step by step.

Shipping Costs

Shipping costs vary depending on your cart, the products purchased and any promotions running on the site. In some cases, shipping may therefore be free, and in that case it is non-refundable if you return your order.

Shipping Address

Orders will always be shipped to the address provided at checkout. Any changes must be sent promptly by email to info@noeila.shop. We cannot be held responsible if your request reaches us after the order has already been shipped. In that case, the customer will be responsible for the cost of redirecting the parcel to a new address.

Local Pickup

You can collect your products in person when this option is available at checkout. The pickup address is shown in the order notes.

To collect your order, you must present the receipt issued at the time of payment, and the person collecting the order must be the person named on it.